Static Guards and Loss Prevention Services for Nelson, Tasman and Marlborough
Static guards and loss prevention officers provide the constant, visible on-site presence required to maintain safety, reduce shrinkage, and protect property across commercial, industrial, retail, and construction environments. ClearWatch NZ deploys PSPLA-licensed officers across the wider region, ensuring your business receives professional supervision, customer interaction, behaviour monitoring, and timely incident response. Our guards operate with a focus on prevention, awareness, hazard monitoring, and strong communication – creating a safer environment for staff, customers, and assets.
Whether your goal is to secure a commercial building, supervise a construction site, reduce retail theft, or maintain controlled access to an industrial facility, our officers follow structured procedures tailored to your operations. We complement static guarding with integrated services such as as CCTV Monitoring, Mobile Patrols, Alarm Response Services giving you a reliable multi-layered security solution.
Why Static Guards Matter for On-Site Security
Static guards play a crucial role in environments where continuous supervision, controlled access, and real-time visibility are essential. Unlike remote monitoring or periodic patrols, static guards remain physically present at all times, allowing them to observe people, identify risks early, interact with customers, and respond immediately to anything unusual. Their presence serves as a powerful deterrent, reducing theft, trespassing, vandalism, and unsafe behaviour before it escalates.
Static guards strengthen your security by providing:
- A consistent, high-visibility deterrent across key areas
- Real-time presence-based risk reduction and early detection
- Immediate response to incidents, issues, or disturbances
- Professional customer engagement and conflict de-escalation
- Clear oversight of access points, entry flows, and sensitive zones
- Support for health and safety compliance, hazard checks, and site rules
Seamless integration with patrols, alarms, and CCTV systems
What Our Static Guard Services Include
Our static guard services cover a wide range of duties designed to protect people, property, and operational flow. Each assignment is customised to the risks and requirements of your site, whether you operate a large retail store, a construction project, a warehouse, or a corporate building. Guards follow site-specific SOPs, understand your operational routines, and assist staff with consistent, professional oversight.
Access Control and Entry Management
Effective access control is essential for preventing unauthorised entry and maintaining a controlled environment. Our guards manage all entry and exit points, ensuring only approved individuals enter the site while maintaining smooth flow for staff, visitors, contractors, and deliveries. This creates a safer environment and supports operational efficiency.
Access control duties include:
- Monitoring entry and exit points throughout the shift
- Verifying staff IDs, contractor passes, or visitor credentials
- Preventing tailgating or unauthorised entry attempts
- Logging arrivals and departures for compliance and auditing
- Overseeing deliveries and directing vehicles appropriately
- Supporting reception or front-of-house operations
- Monitoring access control systems for irregular activity
Visitor and Contractor Verification
Contractors and service providers often require access to multiple zones within a site, making proper verification critical. Our guards ensure contractors are expected, inducted, and compliant with your requirements before granting access. This reduces operational risks and ensures safety protocols are upheld across the site.
Verification duties include:
- Checking identification or sign-in details
- Confirming scheduled work or prior bookings
- Ensuring contractors follow induction and safety rules
- Directing individuals to approved work areas
- Recording entry for traceability and compliance
- Preventing access to restricted or hazardous areas
Hazard Monitoring and Safety Compliance
A safe site is a secure site. ClearWatch NZ guards actively observe site conditions to identify hazards, unsafe behaviours, or environmental risks that could affect staff, contractors, or customers. By reporting hazards early, our officers assist your organisation in meeting NZ health and safety expectations and reduce the likelihood of incidents.
Hazard monitoring includes:
- Identifying spills, obstacles, or dangerous conditions
- Checking emergency exits and pathways for obstructions
- Monitoring lighting, visibility, and environmental conditions
- Observing unsafe behaviour or near-miss situations
- Reporting hazards immediately to management
- Supporting on-site compliance and safety protocols
On-Site CCTV Monitoring and Observation
Many businesses benefit from combining on-site guarding with CCTV oversight. Guards can actively monitor live camera feeds, visually verify alerts, and respond quickly to events occurring elsewhere on the property. This integrated approach expands visibility and strengthens incident response capabilities.
On-site CCTV duties include:
- Monitoring live feeds for suspicious activity
- Reviewing blind spots and high-risk areas
- Providing real-time event verification when alerts occur
- Documenting observations to support investigations
- Coordinating with off-site monitoring teams
- Assisting with camera positioning or footage review
Incident Response, De-Escalation and Reporting
When something happens on-site, response time and professionalism make all the difference. ClearWatch NZ officers are trained to assess situations, communicate clearly, follow escalation procedures, and document incidents thoroughly. We prioritise calm, controlled, non-confrontational handling to maintain safety for everyone involved.
Incident response includes:
- Assessing situations quickly and safely
- Communicating with staff or management
- De-escalating conflict through verbal techniques
- Following chain-of-command and escalation rules
- Contacting emergency services when required
- Recording incidents in detailed, insurance-ready reports
Customer Interaction and Presence-Based Deterrence
Static guards reinforce safety through professional engagement and visible presence. Their behaviour, positioning, and awareness naturally discourage theft, disruptive behaviour, and other risks. They contribute to a calm, orderly environment while remaining alert and observant.
Presence-based duties include:
- Greeting customers and establishing visibility
- Observing behaviour patterns and cues
- Identifying predictive behaviours linked to theft
- Supporting staff during high-traffic periods
- Helping maintain a safe customer environment
Retail Loss Prevention Services (Shrinkage Reduction)
Retail environments face constant shrinkage risks from shoplifting, refund fraud, internal theft, and organised retail crime. ClearWatch NZ provides trained Loss Prevention Officers (LPOs) who specialise in behavioural analysis, discreet monitoring, and non-confrontational deterrence. Their presence helps stores reduce losses while maintaining a safe, positive experience for customers and staff.
Loss prevention officers operate visibly or covertly, depending on your needs, and work alongside store teams to observe behaviour, assess risks, and address emerging issues before they escalate.
Customer Behaviour Monitoring
Behaviour monitoring is the foundation of retail shrinkage reduction. LPOs position themselves strategically throughout the store to observe customer actions, movement patterns, and potential concealment behaviours. This proactive monitoring detects risks early and prevents theft attempts before they occur.
Monitoring includes:
- Observing concealment attempts and unusual movements
- Identifying predictive behaviour cues linked to shoplifting
- Monitoring repeated visits or avoidance of staff interaction
- Watching groups using distraction tactics
- Assessing activity in high-theft aisles and blind spots
Shoplifting and Theft Prevention
Theft prevention is most effective when officers combine visibility, awareness, and professional communication. Our LPOs discourage theft through presence and observation, supporting your team during both routine trading and peak periods.
Theft prevention includes:
- Monitoring store entrances and exits
- Supervising high-risk aisles and blind spots
- Identifying coordinated or organised theft attempts
- Observing customer flow for concealment behaviour
- Supporting staff during busy shopping periods
- Reducing shrinkage through active presence
Store Entry and Exit Control
Store entry and exit points are critical areas where theft often occurs. Guards and LPOs increase visibility here, establishing a natural deterrent and supporting safe customer flow without disrupting the shopping experience.
Entry and exit duties include:
- Greeting customers and establishing visibility
- Monitoring high-theft entry zones
- Observing trolleys, bags, and movement patterns (NZ-appropriate and non-invasive)
- Supporting staff at closing or peak trade periods
Staff Protection and Internal Loss Support
Internal theft can be more damaging than external shoplifting. LPOs assist store management by monitoring POS areas, back-of-house zones, and access-controlled spaces. Their presence improves staff safety and reduces opportunities for internal loss.
Staff support includes:
• Monitoring staff-only areas and stockrooms
• Observing POS activity and cash handling behaviours
• Assisting with safe cash movements
• Supporting staff during opening or closing times
• Reporting patterns indicating internal loss concerns
Types of Guarding We Provide
ClearWatch NZ supports a wide range of industries and environments, offering static guarding tailored to operational demands and site layouts. Guards follow your SOPs and adjust duties as conditions change – ensuring reliable presence, risk awareness, and professional conduct from start to finish.
Commercial and Industrial Guards
Commercial and industrial facilities require constant oversight due to high foot traffic, equipment zones, and movement of goods. Guards manage access, supervise contractors, and maintain awareness across large operational areas to support a safe and controlled environment.
Typical duties include:
- Access control and ID verification
- Monitoring yards, loading docks, and car parks
- Observing workflow and movement patterns
- Reporting hazards, damage, or unsafe activity
Supporting health and safety procedures
Retail Store Guards and Loss Prevention Officers
Retail environments require both customer interaction and risk awareness. Guards help discourage theft, assist staff, and create a safe atmosphere for shoppers. Their role combines visibility, behaviour recognition, and responsive communication.
Retail guarding includes:
- Monitoring high-risk aisles
- Observing customer behaviour
- Providing visible deterrence
- Supporting staff during peak times
- Supporting shrinkage reduction efforts
Request a Loss Prevention Assessment
Construction Site Guards
Construction sites contain tools, equipment, vehicles, and valuable materials that require strong protection. Guards secure entry points, verify contractors, and maintain oversight of high-risk zones to prevent unauthorised access and protect workers.
Construction duties include:
- Gate and access control
- Fence-line and perimeter checks
- Contractor and delivery verification
- Monitoring equipment and storage areas
- Health and safety induction support
Reception and Concierge Security
Reception guards blend customer service with professional security presence. They support front-of-house operations while ensuring only authorised people access restricted areas.
Reception duties include:
- Greeting and assisting visitors
- Managing sign-ins and access passes
- Directing contractors to correct locations
- Supporting emergency or evacuation procedures
- Presenting a professional brand image
Night Guards and After-Hours Coverage
Commercial and industrial facilities require constant oversight due to high foot traffic, equipment zones, and movement of goods. Guards manage access, supervise contractors, and maintain awareness across large operational areas to support a safe and controlled environment.
Typical duties include:
- Access control and ID verification
- Monitoring yards, loading docks, and car parks
- Observing workflow and movement patterns
- Reporting hazards, damage, or unsafe activity
Supporting health and safety procedures
How Our Guarding Process Works
ClearWatch NZ follows a structured process that ensures each assignment is tailored, monitored, and consistently delivered. This approach keeps our team aligned with your requirements and ensures accountability across every shift.
Step 1 - Site Assessment and Risk Profiling
We begin by assessing the environment, identifying risk zones, and understanding how your operations function. This helps us determine guard positioning, routines, access points, and potential vulnerabilities.
Assessment includes:
- Entry and exit flow
- High-risk areas
- Blind spots and hazard zones
- Environmental lighting
- Contractor and customer flow patterns
Site-specific operational risks
Step 2 - Guard Assignment and Instructions
Once the assessment is complete, guards receive detailed instructions tailored to your property. This ensures every officer knows exactly where to be, what to monitor, and how to respond to different situations.
Instructions include:
- Duty lists and checkpoints
- Communication expectations
- Customer interaction requirements
- Safety and compliance procedures
- Escalation rules
- Daily task routines
Step 3 - On-Site Duties and Daily Routines
Throughout their shift, guards perform routine duties based on your operational needs. They maintain awareness across key zones while providing a helpful and reassuring presence.
Daily routines include:
- Access control
- Customer or contractor guidance
- Hazard monitoring
- Behaviour observation
- Documentation and logs
Step 4 - Reporting, Logs and Communication
Consistent reporting ensures transparency and helps identify recurring issues. Guards document observations, hazards, and incidents using clear, easy-to-read formats.
Reporting includes:
- Daily activity logs
- Incident notes
- Digital reports
- Hazard alerts
- Recommendations for follow-up
Step 5 - Incident Handling and Escalation Procedures
If something unusual occurs, guards follow structured procedures to ensure safety and maintain control. These protocols guide everything from communication to documentation and ensure a professional, compliant response.
Escalation includes:
- Chain-of-command procedures
- Contacting management quickly
- Coordinating with emergency services
- Detailed incident documentation
- Evidence gathering where applicable
What Duties Can Static Guards NOT Perform in New Zealand?
Static guards must follow PSPLA regulations and NZ workplace laws, which clearly define what guards can and cannot do. These rules ensure safe, ethical, and professional conduct at all times.
Guards may NOT:
- Use force except in lawful self-defence
- Conduct invasive searches
- Carry weapons of any kind
- Detain people unlawfully
- Physically restrain unless safety absolutely requires it
- Act outside the scope of your site’s procedures or NZ law
Industries We Protect
ClearWatch NZ supports a wide range of industries across the region. Each environment has its own risks, patterns, and customer interactions – and our guards adjust their approach accordingly to maintain safety and operational continuity.
Industries include:
- Retail stores and shopping centres
- Commercial offices
- Warehousing and logistics operations
- Industrial and manufacturing sites
- Construction sites and infrastructure projects
- Car yards and vehicle storage
- Tourism, hospitality, and accommodation providers
- Education and community facilities
Multi-tenant commercial premises
Regions We Serve
Our PSPLA-licensed guards operate across the entire region, ensuring consistent coverage for businesses of all sizes. We understand local risks, operational patterns, and environmental conditions unique to each area.
Nelson
We provide guarding for retail stores, commercial buildings, industrial facilities, tourism properties, and multi-tenant environments throughout Nelson.
Tasman District
Our officers protect operations across Richmond, Motueka, Mapua, Brightwater, and surrounding areas, supporting retail, commercial, industrial, and construction activity.
Marlborough
We support businesses across Blenheim, Picton, Renwick, and nearby areas, offering guarding for retail, industrial, and commercial environments.
Why Businesses Choose ClearWatch NZ
ClearWatch NZ is trusted because we provide reliable, consistent, and professional guarding supported by strong procedures, licensed officers, and regional expertise. Our teams understand how different environments operate and adapt their duties to match your specific needs.
Businesses choose us because we offer:
- PSPLA-licensed, professionally trained officers
- Reliable on-site presence and high visibility
- Strong behavioural awareness and hazard monitoring
- Clear reporting and communication throughout each shift
- Integration with patrols, CCTV, and alarm response
- Local expertise across Nelson, Tasman, and Marlborough
Flexible coverage for ongoing or short-term needs
Frequently Asked Questions
Here are answers to the most common questions about our static guards and loss prevention officers:
Are your guards PSPLA licensed?
Yes. Every officer deployed by ClearWatch NZ is fully licensed under NZ law.Can guards monitor CCTV on-site?
Yes – our officers can supervise live feeds and verify alerts in real time.Do you provide loss prevention officers for retail stores?
Yes. Our LPOs specialise in shrinkage reduction and behaviour monitoring.Do static guards reduce theft?
Absolutely. A consistent, visible presence is one of the strongest deterrents to theft, vandalism, and disruptive behaviour.Are guards trained in conflict de-escalation?
Yes. Our officers use calm communication and non-confrontational techniques.What duties can’t guards perform?
They cannot carry weapons, restrain unlawfully, or conduct invasive searches.Can guards follow our SOPs?
Yes – our team can integrate with your existing procedures, safety rules, and escalation processes.Request a Static Guard or Loss Prevention Quote
ClearWatch NZ provides licensed, reliable static guards and professional loss prevention officers across the Nelson, Tasman, and Marlborough regions. Strengthen your site security with trained officers who understand your environment, your risks, and your operational flow.